Help Desk Manager -ERP | Bileeta Entution | Cloud ERP Sri Lanka

Help Desk Manager -ERP

Company Profile

Bileeta Pvt Ltd is an ISO 9001-2008 certified software Development Company focusing on developing world class Cloud and Mobile solutions to empower individuals, businesses and communities which will reduce wastages and empower their lifestyle.  Bileeta has been making remarkable strides within Sri Lankan ICT industry since its incorporation in 2010. Bileeta’s products were recognized with many awards which include overall Gold Award for Entution at NBQSA-2014 and the team has also been recognized with awards such as Emerging Entrepreneur of the year 2014 at Asia Pacific Entrepreneurship Award 2014 and Peoples leader IT at IPM awards 2015.

To date, Bileeta tirelessly engages in formulating diverse, innovative and cutting-edge applications to enhance the usage of ICT applications among their clients and has thus far become a leading Cloud ERP Vendor within Sri Lanka.

Responsibilities
  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit , train and support help desk representatives
  • Set specific customer standards
  • Contribute to improving customer support by actively responding to queries and handling complaints.
  • Establish best practices through the entire ERP support process
  • Follow up with customers to identify areas of improvement
  • Develop daily , weekly , monthly reports on help desk teams productivity
  • Provide customer feedback to the appropriate internal teams , like product developers
Personal Profile

Personal Profile

  • A Bachelor’s degree in computer science, Information Technology or relevant field.
Educational & Professional Qualifications:
  • Proven work experience as a Help Desk Manager -2/3 Years.
  • Hands on experience with help desk and ERP
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Excellent written and verbal communications skills
  • Team management skills
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December 3, 2019